Frequently Asked Questions
What makes Aura Luxury Collection different from other vacation rentals?
At Aura Luxury Collection, we combine luxurious vacation homes with personalized, five-star services—something typically found only in high-end hotels. Our goal is to provide you with an exclusive, seamless experience tailored to your every need.
What types of services are included in my stay?
With every stay, you’ll enjoy our Aura Essentials, including daily housekeeping and access to our personal concierge service. Whether you need restaurant reservations, activity planning, or anything else, we’re here to make it happen.
Can I customize my experience during my stay?
Absolutely! Our Aura Additions package allows you to customize your stay with premium services like private chefs, chauffeur-driven cars, spa treatments, and curated experiences to match your desires.
How do I book a property?
Booking is easy through our website. Simply select your desired property, enter your travel dates, and book directly online. If you need assistance, our team is always available to guide you through the process.
Can I book additional services after making a reservation?
Yes! You can book Aura Additions and customize your experience even after confirming your stay. Our concierge team is ready to assist with any additional services or special requests you may have.
Are your properties available for short-term or long-term stays?
Our properties are primarily available for short-term stays, perfect for getaways. However, we also offer long-term rentals on a case-by-case basis. Please contact us for more information on long-term options.
Is it possible to arrange airport transfers or transportation during my stay?
Yes, we offer luxury airport transfers and chauffeur-driven services for all our guests. Let us know your arrival details, and we’ll ensure you have seamless transportation from the airport to your property.
Do you offer family-friendly accommodations?
Yes! Many of our properties are family-friendly, offering amenities like childproofing, extra beds, and activities for children. Let us know your family’s needs, and we’ll ensure a comfortable stay for everyone.
How can I contact the concierge team during my stay?
You’ll be personally assigned a WhatsApp number from one of our team members upon check-in. They’ll be your direct point of contact, available to assist you with anything you need during your stay.
How does check-in work?
A member of our team will personally greet you at the property for a smooth, welcoming check-in experience. They will show you around, provide keys, and ensure you’re all set for your stay.